An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made
. In case of a refund to be claimed, kindly contact our customer care on +917760243584 or write to us on Kinggalaxy.in@gmail.com with the necessary images and videos related to your claim with subject line “Refund For ”.
In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
Kinggalaxy will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.
If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Kinggalaxy
Return Policy
The customer should contact our customer care within 24-48 hours in the event they receive a damaged
In extreme cases of damaged product delivery ( damaged / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.
Cancellation Policy
Orders cannot be cancelled once shipped from the warehouses and an amount of 75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).
A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Cancellation of orders can be processed before their dispatch from the warehouses only. shall be levied against your order for cancellation.
